The business value of voice technology is now well-established. Warehouses that rely on manual handling of products, such as case- and each-picking operations, and those with demanding physical environments such as chilled and frozen areas, can realise significant savings in cost through the implementation of voice-directed logistics. But in a rush to cash in on these benefits, many organisations have implemented voice systems that carry with them the seeds of downstream trouble. This only becomes evident when changes to the operation or the supporting infrastructure are needed. Executives who evaluate voice solutions may not realise it, but when they select a voice system they are also making a major "hidden" decision. It is a decision that strongly affects future flexibility and cost. It is the decision between an open versus a proprietary voice solution.
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