Virgin Blue selects Avaya to provide Unified Communications solution
Avaya, a telecommunications company which provides enterprise telephony and call center technology, has been selected by Australian airline Virgin Blue to provide its Unified Communications solution.
The Unified Communications solution, encompassing IP telephony and contact center technology from Avaya and video-conferencing from global partner Polycom, will be delivered by NSC Enterprise Solutions, Avaya's business partner in Australia, as part of a five-year managed services agreement. The agreement will see NSC provide ongoing management of the entire communications infrastructure throughout the enterprise, within the contact center and on the move. Avaya said that its communications solution comprises Avaya Communications Manager, dual S8730 media servers, S8730 and S8500 enterprise survivable servers providing full redundancy, IP gigabit handsets on desktop and softphones for remote agents, Verint call recording and Avaya reporting in the contact center. David Harvey, general manager of IT at Virgin Blue, said: Working with NSC to introduce Avaya IP-enabled technology, the potential for increased productivity and employee satisfaction is huge. Embedding Avaya into our overall communications infrastructure will enable us to manage growing demand, improve responsiveness and raise customer satisfaction.

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