Choice Logistics Enhances Services, Implements Various Process Improvements
Published:13-November-2009
By Staff Reporter
Focusing initially on client-facing operations including solutions for call and case management
Choice Logistics, that offers outsourced mission-critical service parts logistics services, is implementing various Business Process Improvements (BPI) to address new customer needs and demands.
Choice executed the first of several enhancements focusing initially on client-facing operations, including solutions for call management and case management. The initiatives enable increased efficiencies in information sharing to further streamline client service and communications efforts, in addition to improving responsiveness, claims the company.
Gary Weiss, executive vice president of global operations for Choice, said: “We view every client engagement as a collaborative partnership, essentially an extension of their service organization. Choice is proactively leading the way with these innovations to better manage mission-critical service parts logistics for each client. Our goal is to help them succeed to meet P&L and customer service requirements, without compromising quality.”
The company has enhanced its Global Logistics Center, the communications hub of its worldwide operation, with a new application that enables faster client responsiveness and efficiency. This advancement in call management captures data through all phases of client interface, including telecommunications, EDI/XML, automated systems, online entry, email and faxes.
To refine information sharing across multiple departments, Choice integrated new case management software to collect and monitor all client inquiries and requests, as well as the accompanying internal correspondence. These initiatives are likely to support Choice’s ongoing operational improvements and enhance its efficiencies and productivity.
